Refund Policy

Last updated: October 2026

This policy explains when and how refunds are granted for services provided by Edifice Information Ventures LLC, a limited liability company organised under the laws of the State of Wyoming, United States, trading as EivenX. It forms part of our Terms of Service.

1. Online courses

You may request a full refund within 7 days of purchase, provided you have consumed less than 20% of the course content. Progress is measured by the completion tracking recorded on the learning platform.

After 7 days, or once 20% or more of the content has been consumed, the purchase is non-refundable. This reflects the fact that course material is delivered digitally and is accessible immediately.

Where a course includes a third-party software licence that has already been issued in your name, the value of that licence may be deducted from the refund.

2. Software subscriptions

Monthly plans

You may cancel at any time. Cancellation takes effect at the end of the billing period already paid for, and you keep access until that date. Months already started are not refunded on a pro-rata basis.

Annual plans

You may request a full refund within 14 days of the initial purchase or of a renewal. After 14 days, an annual plan may be cancelled to prevent the next renewal, but the current term is not refunded.

Project-based licences

Where a product is priced per project and built area rather than as a recurring subscription — as is the case with DesignBB — the fee covers a defined project and period agreed in writing. A refund may be requested within 14 days of activation provided the project workspace has not been populated with substantive content. Once a project is in active use, the fee is not refundable, and the service continues until the end of the agreed period.

3. Professional services

BIM modelling, coordination and documentation services are governed by the milestones set out in the signed proposal or contract.

• Work already delivered is not refundable.
• Advance payments applied to milestones not yet started may be refunded, less any work in progress and costs already incurred.
• Either party may terminate in accordance with the contract; on termination we invoice work completed to that date and deliver the corresponding files.

4. How to request a refund

Send an email to [email protected] including:

• The order or invoice number
• The email address used for the purchase
• The product or service concerned
• A brief reason for the request

We acknowledge every request. Approved refunds are processed within 10 business days and are returned to the same payment method used for the original purchase. Your bank or card issuer may take additional time to post the credit, and we do not control that timing.

Refunds are issued in the original currency of the transaction. We are not responsible for differences arising from exchange rate movements or from fees charged by your card issuer.

5. Problems with a service

If a service is not working as described, contact us before requesting a refund. In most cases we can resolve the issue. Where a fault attributable to us cannot be resolved within a reasonable period, we will refund the affected portion regardless of the time limits above.

6. Chargebacks

If you believe a charge is incorrect, please contact us first. We aim to resolve billing questions directly and quickly. Initiating a chargeback without contacting us may result in suspension of access while the dispute is investigated.

7. Statutory rights

Nothing in this policy limits any mandatory consumer rights available to you under the law of your country of residence.

8. Contact

Edifice Information Ventures LLC, trading as EivenX
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: [email protected]
Phone: +1 (307) 667-7832